So I ordered that, overnight none the less. I called tech support and was told that I had a bad Data Cable (from the finsiher to GBC).
Good thing I did too, because the GBC didn't work right for crap!! I just wanted to make sure that everything worked the way it was supposed to before I took everything down to the new client with the 9090. We get the 4050 finisher in, as well as the interposer and I install everything on a 9060 that we have in the shop for another client. Adding the Cover Interposer would at least save them charges on one of the pages in the job. Then run them back through as a cover page through the machine. And to be honest, they could really use it! They were gonna have to run their covers, which were on heavy stock, through the bypass, to print and punch them. So we ordered the SR4050 Finisher, as well as the Cover Interposer as a kind gesture to the new client. When I called my owner/purchasing agent, he told me that ISuite would normally alert him on a misconfiguration and it did not do it on this order!īe it said here (PSG) that the only finishers compatible with the GBC is the SR4050 (100 sheet staple finisher) and the SR5010 (Booklet Maker). Sure enough! The SR4030 was not compatible with the GBC. After 10 minutes or so of trying to figure this crap out, I called a stop to project, popped open the laptop and checked the compatibility matrix in the Product Support Guide for the given model.
When following the 3 year old instructions, nothing at all was right. The next day, another tech and I went out to install the GBC and found that nothing was right. Order was made and excepted, but the MFP came in before the GBC, so we went out and installed the MFP and said that we would come out and install the GBC when it came in. So we had a new client order a 9090, GBC StreamPunch III and a SR4030 Finisher. as a Ginny Pig, I reserve the right to post/relate my experience with others for their gain. Reason for the post is the lack of info from within the Ricoh group, so. Hey guys, just wanted to let you know that I recently had a issue with a new install on a Savin 9090.
0 kommentar(er)
